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Frequently Asked Questions
Question: Why does it fade?
Answer: Due to hot summer weather and sweating, this may happen to the product. Our factory can make color-preserving products according to customer requirements (no fading for half a year). The price increases by 30%, and the quantity depends on the style
Question: What is mixed wholesale?
Answer: Mixed wholesale means there are no restrictions on product categories or styles. As long as the buyer’s total purchase amount (or total quantity) reaches or exceeds the set amount (or quantity), they can enjoy wholesale prices.
Question: Can the price be cheaper?
Answer: All prices on the website are wholesale prices. According to the quantity ordered, we have also set three price levels: what quantity gets what price;
Our store guarantees that you get what you pay for~
Question: Is the item in stock?
Answer: The colors or sizes you can click on are in stock. If an item is out of stock or removed, please consult us! Some quantities may not have been updated in time.
Question: When will it be shipped after payment?
Answer: For items in stock, orders paid before 17:00 will be shipped the same day. Orders placed after 17:00 will all be shipped within 48 hours after payment, and we will try to ship them the same day~
(During promotions, when order volume is large, shipping time may be adjusted. Usually there will be an announcement. Please consult customer service for details. Orders will be shipped on time unless there are special circumstances)
We will do our best to ensure a stable supply of goods. As the saying goes, “Anything can happen.” Since this is a wholesale business, the daily shipment volume is very large, and we cannot guarantee that there will definitely be stock when preparing your order. However, we guarantee that if there is any shortage, we will notify you in time, obtain your consent, and handle it accordingly. For out-of-stock products whose information has not been updated in time, we will notify customers as soon as possible~
Question: Is the product color accurate? Is the color difference large?
Answer: Due to lighting, shooting angles, and differences in monitors, color differences in online shopping are unavoidable. We have tried our best to take photos that are as close to the actual product as possible. Please understand. All pictures are taken from the actual products!
Question: Detailed product information?
Answer: Each corresponding item has a detailed description, including color, size, etc. If there is no detailed information, please consult us first. Before purchasing, please make sure you enjoy your “right to know” and understand the product! If there is no color option, you can make a clear note when placing the order.
Question: Which courier is used? Is shipping free?
Answer:
(1) Our company’s partnered courier: YTO Express;
2. Shipments to Taiwan and Hong Kong use SF Express, and the shipping fee is the same whether paid by sender or recipient;
(2) Free shipping for orders over 200 in the entire store (more official promotions and other store discounts).
Question: I have already purchased multiple items. How do I notify you to change the price and shipping fee?
Answer: We strongly recommend using the shopping cart to purchase separately, no need to modify anything. If you have placed separate orders, you can contact us via Wangwang or leave a message to help you modify the shipping fee. For multiple items purchased to one shipping address, shipping fee is charged only once~
*Receipt instructions: When you receive the package, please do not rush to sign for it. Be sure to open it in front of the courier and inspect the goods on the spot. If the item is damaged or there is a shortage, please refuse delivery! Contact our store on the spot (the phone number is on the shipping label). Once you sign, it means you acknowledge the quantity, contents, and integrity of the goods, and the shop owner will not be able to claim compensation from the courier company on behalf of the buyer! Please also understand that our store will no longer be responsible for losses caused by mismatched contents, shortages, or damage to the goods! If you have any questions after receiving the item, please contact us in time! The shop owner and the buyer will solve the problem together, so that the buyer can leave satisfied! We wish you a pleasant shopping experience in our store!
